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Privacy Policy

1. OUR COMMITMENT TO DATA PROTECTION

Safety is a strategic element, as well as one of our key features. We achieve our vision "IT as safe and reliable as the big ones" with the following four pillars:

  • information security
  • Employee
  • risk management
  • Continuous improvement

1.1 Information Security

Information is an indispensable basis for the corporate success of Cytracon and its customers. That is why we provide a great deal of information and the necessary aids. Our aim is to ensure the protection, confidentiality, integrity and availability of information to the extent necessary for our operations. Important pillars here are competent, safety-sensitized employees and our risk management.

1.2 employees

Cytracon employees ensure that information receives the necessary protection, depending on the classification, and that it strictly adheres to laws, internal regulations and customer agreements.

The management provides the appropriate structures and resources, commits itself to information security and has also created the strategic roles for implementation.

1.3 Risk Management

With systematic risk management, we reduce the risks that affect Cytracon web services to a sensible degree. All risk management decisions are in the context of corporate goals and strategic risk management by Cytracon Webservices. We particularly focus on those risks associated with information processing and information dissemination.

1.4 Continuous improvement

The necessary awareness-raising and training on information security and data protection takes place regularly in accordance with the process of continuous improvement (CIP). It is audited annually with an internal audit.

2. SCOPE

This Privacy Policy applies to all business activities of Cytracon Web Services. If necessary, Cytracon Webservices takes the right to create other privacy policies for specific uses.

If there are any discrepancies between this Privacy Policy and the Terms and Conditions, the terms and conditions defined herein apply.

When we talk about data processing in this privacy policy, we mean all sorts of forms. Examples include collection, storage, management, use, transfer, release and deletion of personal information. We collect data to improve our offers and services, for example, to adapt our services to our customers' requests.

3. WHY DO WE COLLECT AND PROCESS DATA?

We collect and process data for a variety of reasons, which can be summarized as follows. In particular, we process your data for:

Offers and services:

  • The provision and sale of our products and services
  • Processing of orders and agreements, including the issue of order, shipping and delivery confirmations, delivery and invoicing
  • Organization and delivery of customer service
  • Organizing and conducting opinion polls
  • Checking the creditworthiness of customers.

Communication with the customer:

  • Provision, management and delivery of customer communications by mail and via electronic means of communication
  • Business communications by mail, telephone, e-mail, voice mail, SMS, multimedia messaging (MMS), video-o Instant Messaging
  • Analysis of the use of our services E-mail, SMS, multimedia messaging (MMS) or instant messaging, eg. To determine the nature, frequency, duration or exact location of such use.

Competitiveness and starting organization:

  • Optimizing our businesses and our offers. This is done by the individualized and personalized - but anonymous and group-related - collection and analysis of historical and current customer and transaction behavior, including the preparation and analysis of location data, motion profiles.
  • The organization and execution of special events such as advertising or sponsored activities and other events.

Customer behavior:

  • Individualized and personalized - but anonymous and group-related - collection and analysis of historical and current customers and purchasing behavior when using the services on internet platforms, media portals and social networks
  • the individualized and personalized - but also anonymous and group-related - classification and analysis of customer behavior and customer potential
  • The statistical analysis of customer behavior based on anonymous customer data
  • The linking of new personal data with personal data collected by us in the past
  • the individualized and personalized - but also anonymous and group-related - classification and analysis of customer behavior and customer potential
  • The statistical analysis of customer behavior based on anonymous customer data
  • The linking of personal information with data that is publicly available or obtained from third parties to improve our database and analyze customer behavior.
  • The effective use of online and offline data through the meaningful linking of available data sets in a uniform, target group-oriented approach to improve marketing activities.

Direct Marketing:

  • Simplify processes such as purchases or customer service, and leverage insights from customer behavior analysis to continuously improve our products and services
  • Avoidance of unnecessary advertising through insights from the analysis of customer behavior for individualized, personalized direct marketing
  • Individual, personalized advertising by mail, e-mail or on Internet platforms, multimedia portals and social networks
  • Adaptation of offers and advertising on our websites or channels on Internet platforms, multimedia portals or social networks on an individual or personalized basis.

4. WHEN DO WE RECORD PERSONAL DATA FROM YOU?

We collect personal information when we contact you. There are many different situations in which we have contact with you, for example in the following circumstances:

  • You visit our shop
  • You purchase our offers or services
  • They use one of our services
  • You register an offer we have purchased
  • You rate us or an offer on an internet platform, multimedia portals or social networks
  • You subscribe to a newsletter or other advertisement about our offers
  • They participate in opinion polls
  • You use or communicate with us or third parties through our website or on Internet platforms, multimedia portals or social networks
  • They communicate with us by phone, e-mail, voicemail, SMS, multimedia messaging, video or instant messaging
  • Your mobile phone connects to a Wi-Fi network provided by us in our stores
  • You can contact us at special events such as promotional or sponsored activities or other events.

5. WHAT PERSONAL DATA WE GET FROM YOU?

Some of the personal information we collect will be provided by you, some will be collected automatically or manually when you contact us. The data we collect varies from case to case. The personal information we collect about you may include:

Personal Data:

  • Full name
  • Date of birth and age
  • gender
  • residential address
  • buying habits
  • Customer and Purchase Preferences
  • delivery address
  • bill address
  • Credit card and bank information
  • language settings
  • phone numbers
  • Email address
  • ID numbers of your technical devices
  • Information about subscriptions to newsletters or other advertising
  • Approval to receive advertising
  • Online customer account information (including opening date, user name, profile pictures)
  • Data and images collected during events

Data on customer activities:

  • Contractual data (including date of contract, type of contract, content of contract, contractor, term of contract, value of contract, claims under the contract)
  • Purchasing information (including date, place and time of purchase, type, amount and value of offers and services purchased, means of payment used, paying agent, purchase history)
  • Session data about visits to our website, services on internet platforms, multimedia portals and social networks (including duration and frequency of visits, language and country settings, browser and operating system information, internet protocol addresses, search) terms and search results; Reviews submitted)
  • Location data for using mobile devices
  • Communication via email, voicemail, video or instant messaging.

6. HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

We retain your personal information for as long as we deem necessary or appropriate to comply with applicable law, or as long as it is necessary for the purposes for which it was collected.

We delete your personal data as soon as it is no longer needed and in any case after expiry of the statutory retention period.

7. TO WHOM DO WE CONTINUE TO GIVE YOUR PERSONAL DATA?

We process your personal data for the purposes of the Cytracon web services mentioned in this privacy policy. The collection of data is done by trusted third parties. Cytracon Web Services employees will only be able to access your personal information when it is necessary to perform their duties.

Our service providers are contractually obliged to process your personal data exclusively in accordance with our instructions. We also impose the obligation on our service providers to take technical and organizational measures to ensure the protection of your personal data. If the service providers are located in countries where applicable law does not provide for the protection of personal data that is comparable to Swiss law, we oblige our service providers to comply with Swiss data protection standards.

Finally, we may disclose your personal information if we believe it necessary to protect and defend our rights, in accordance with applicable laws and regulations, in connection with legal proceedings, at the request of competent courts and authorities, or under other statutory obligations Property.

Under no circumstances will we sell your personal information to third parties.

8. HOW DO WE PROTECT YOUR PERSONAL DATA?

We have taken reasonable technical and organizational measures to ensure the confidentiality and security of your personal information. We protect your personal data against unauthorized or accidental destruction, accidental loss, technical errors, falsification, theft or unlawful use and against unauthorized modification, duplication, access or other unauthorized editing.

However, you should be aware that the transfer of information over the Internet and other electronic media carries certain security risks and that we can not guarantee the security of the information transmitted in this way.

9. HOW DO WE USE COOKIES AND ANALYSETOOLS (GOOGLE ANALYTICS)?

On our website we use so-called cookies. Cookies are small text files that are temporarily or permanently stored on your computer or mobile device when you visit our website. At this point we would like to inform you about the use of cookies.

Why do we use cookies?

We use cookies to ensure that our website works properly. We also use them to find out what you like best, to tailor our offers and services to your needs and to make surfing with us as comfortable as possible. For example, the site might display the page you'd like to see (along with more relevant information) so you do not have to spend too much time on your next visit. We also use cookies to optimize our advertising so that we can present you advertisements and / or offers that you are particularly interested in. Our goal is to make our website as attractive as possible for you and to constantly improve our services and your user experience.

Which cookies do we use and how?

Examples of the use of cookies are the temporary storage of eg dynamic content, which you have looked at or how far you have come with your order. Without them we could not offer you these services. Functional cookies are also used, for example, to temporarily store your credentials to ensure that your data is secure when logged in, or that the appearance of the site is stable, or to support live chats. For example, we also use performance cookies to improve website performance by reducing the time it takes to load the pages you want to visit. Finally, we use targeted cookies to, for example, share and "like" content.

Most of the cookies we use are automatically deleted from your computer or mobile device at the end of the browser session. We also use persistent cookies that are stored on your computer or mobile device after the end of your browser session. On your next visit to our website, your preferred input and settings will be automatically recognized. These cookies are automatically deactivated after the programmed time has expired. They serve to make our website more user-friendly, effective and secure. These cookies, for example, display information that is specifically tailored to your interests.

The retargeting technology we use enables us to target ads to those users who have been interested in our online store and our products in the past. We are convinced that the presentation of advertisements that are individually tailored to the interests of the individual is usually more interesting to the user than advertising that does not have such a personal connection. Retargeting displays advertising based on a cookie-based analysis of the user's past behavior. To do this, we partner with affiliates and, accordingly, cookies from our affiliates may also be stored on your computer or mobile device when you visit our website. These cookies are automatically deactivated after the programmed time has expired.

What data is stored in the cookies?

The cookies we use do not store any personal information. The cookies we use can not be assigned to a specific individual. If a cookie is enabled, it will be assigned an identification number.

How can you prevent cookies from being stored?

Most internet browsers accept cookies automatically. However, you can use the settings to tell your browser not to accept cookies or to ask you each time before accepting a cookie from any website you visit. You can also delete cookies from your computer or mobile device by using the corresponding function of your browser. If you choose to opt-out of our cookies or those of our affiliates, you will not be able to see certain information on our website or use some features to enhance your visit.

How do we rate log files?

For technical reasons, every time you access our website, certain usage data are transmitted to us from your Internet browser and stored in so-called log files. These usage data are as follows: date and time of access to the website; IP address of your computer or mobile device; Address of the website from which you came to us; Transfer data volume, plus the name and version of your browser.

Analysis of the log files helps us to further improve our website and make it more user-friendly, to detect errors faster and to manage server capacities. For example, we can use the log files to determine when our website is particularly popular, and to provide the necessary data to make the best possible use of it.

How do we use Google Analytics for web analytics?

We use Google Analytics to constantly improve and optimize our website.

Analytics is a tracking tool of the US company Google LLC, ("Google"). Google Analytics generates detailed statistics about the traffic of a website and its origin and also measures conversion and sales. Google Analytics uses cookies stored on your computer or mobile device that allow our users to analyze our website. The information generated by the cookie about your use of our website, including your IP address, will be anonymised with the appropriate settings and transmitted to Google.

At our direction, Google uses the information received through the cookies to analyze your use of our website and to generate reports on website activity, which we then provide for analysis purposes. Google may disclose this information to third parties if required by law or when processing the data on behalf of Google. In no case will Google combine your IP address with other data.

You can prevent the installation and storage of cookies by setting your browser software accordingly. However, please note that you will not be able to see certain information on our website and that you will no longer be able to use some features that are designed to enhance your visit.

By using this website, you agree that the data collected by Google may be processed as described above and for the purpose described above. For more information on privacy at Google, see:

https://policies.google.com/privacy?hl=de

How do we use social plugins?

Cytracon Webservices is featured on the social networks of Facebook, LinkedIn, Twitter, Xing and YouTube. By activating a link to one of these social networks, social network operators may receive the information that you have visited our website. If you are logged in to one of these networks during your visit to our website, the operator may assign this visit to your user account. If you do not want this, we recommend that you log out of social networks before visiting our website.

For more information on the purpose and scope of the data collection, for further processing and use of the data and for the use of settings to protect your privacy, please refer to the privacy policy of the social network operators:

You can prevent the storage of cookies by setting your browser software accordingly (see above instructions).

10. HOW CAN YOU VIEW YOUR PERSONAL DATA?

You are always entitled to ask us for information about the personal data processed by us, to correct or supplement it, to prohibit the processing of your personal data or to demand that it be deleted.

11. How do we update this privacy statement?

Cytracon Webservices may, at our sole discretion and without prior notice, update, change, add to or otherwise revise this Privacy Policy, which allows your personal data previously collected by us to be processed in a significantly different manner. We encourage you to periodically check if our privacy policy has been updated.

Contact us

  +27 10 500 00 20
  Monday - Friday 8:00 - 17:00
 info@cytracon.com