1. OUR COMMITMENT TO DATA PROTECTION

Security is a strategic element as well as one of our main features. We achieve our vision "IT as secure and reliable as the big ones" through the following four pillars:

  • Information security
  • Employee
  • Risk management
  • Continuous improvement

1.1 Information security

Information is an indispensable basis for the business success of Cytracon and its customers. That is why we protect information and the tools required for it to a high degree. Our goal is to ensure the protection, confidentiality, integrity and availability of information to the extent necessary for our work. Competent employees who are aware of security and our risk management are important supports.

1.2 Employees

Cytracon employees ensure that information is given the necessary protection, depending on its classification, and that they strictly adhere to laws, internal regulations and agreements with customers.

The management provides the appropriate structures and resources, is committed to information security and has also created the strategic roles for implementation.

1.3 Risk Management

With systematic risk management, we reduce the risks that affect Cytracon web services to a reasonable extent. All decisions in dealing with risks are made in the context of the company's goals and the strategic risk management of Cytracon Webservices. We have a particular focus on those risks associated with information processing and information dissemination.

1.4 Continuous improvement

The necessary sensitization and training on information security and data protection takes place regularly in accordance with the process of continuous improvement (CIP). It is checked annually with an internal audit.

2. SCOPE OF APPLICATION

This data protection declaration is valid for all business activities of Cytracon Webservices. If necessary, Cytracon Webservices reserves the right to create other data protection declarations for special areas of application.

If there are any inconsistencies between this data protection declaration and the general terms and conditions, the provisions defined here apply.

When we talk about data processing in this privacy policy, we mean all possible forms. Examples include the collection, storage, management, use, transfer, release and deletion of personal data. We collect data in order to improve our offers and services, for example to adapt our services to the requests of our customers.

3. WHY DO WE COLLECT AND PROCESS DATA?

We collect and process data for a variety of reasons, which can be summarized as follows. In particular, we process your data for:

Offers and services:

  • Providing and selling our products and services
  • Processing of orders and agreements, including the issuing of order, dispatch and delivery confirmations, delivery and invoicing
  • Organization and delivery of customer services
  • Organization and implementation of opinion polls
  • Checking the creditworthiness of customers.

Communication with the customer:

  • Providing, managing and delivering customer communications by post and electronic communications
  • Business communication by post, telephone, e-mail, voicemail, SMS, multimedia messaging (MMS), video or instant messaging
  • Analysis of the use of our services e-mail, SMS, multimedia messaging (MMS) or instant messaging, e.g. B. to determine the type, frequency, duration or the exact location of such use.

Competitiveness and event organization:

  • Optimizing our business and our offers. This is done through the individualized and personalized - but also anonymous and group-related - recording and analysis of historical and current customer and shopping behavior, including the preparation and analysis of location data and movement profiles.
  • The organization and implementation of special events such as promotional or sponsored activities and other events.

Customer behavior:

  • Individualized and personalized - but also anonymous and group-related - recording and analysis of historical and current customer and shopping behavior when using the services on internet platforms, multimedia portals and social networks
  • the individualized and personalized - but also anonymous and group-related - classification and analysis of customer behavior and customer potential
  • The statistical analysis of customer behavior based on anonymized customer data
  • The linking of new personal data with personal data collected by us in the past
  • the individualized and personalized - but also anonymous and group-related - classification and analysis of customer behavior and customer potential
  • The statistical analysis of customer behavior based on anonymized customer data
  • Linking personal data with data that is publicly available or obtained from third parties in order to improve our database and analyze customer behavior.
  • The effective use of online and offline data through the meaningful linkage of available data sets in a uniform, target group-oriented approach to improve marketing activities.

Direct Marketing:

  • Simplify processes such as purchases or customer service and use knowledge from the analysis of customer behavior to continuously improve our products and services
  • Avoidance of unnecessary advertising through findings from the analysis of customer behavior for individualized, personalized direct marketing
  • Individual, personalized advertising by post, email or on internet platforms, multimedia portals and social networks
  • Adaptation of offers and advertising on our websites or channels on internet platforms, multimedia portals or social networks on an individual or personalized basis.

4. WHEN DO WE COLLECT PERSONAL DATA FROM YOU?

We collect personal data when we contact you. There are many different situations in which we will be in contact with you, for example under the following circumstances:

  • You visit our shop
  • You purchase our offers or services
  • You are using one of our services
  • You register an offer that we have purchased
  • You rate us or an offer on an internet platform, multimedia portals or social networks
  • You subscribe to a newsletter or other advertising about our offers
  • You take part in opinion polls
  • You use or communicate with us or third parties via our website or on internet platforms, multimedia portals or social networks
  • You communicate with us by phone, email, voicemail, SMS, MMS (multimedia messaging), video or instant messaging
  • Your mobile phone connects to a WiFi network that we provide in our stores
  • You contact us for special events such as promotional or sponsored activities or other events.

5. WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?

Some of the personal information we collect is provided by you, some is collected automatically or manually when you contact us. The data we collect varies from case to case. The personal information we collect about you may include:

Personal Data:

  • Full name
  • Date of birth and age
  • gender
  • Home address
  • Buying habits
  • Customer and purchase preferences
  • delivery address
  • bill address
  • Credit card and banking information
  • language settings
  • Phone numbers
  • Email address
  • ID numbers of your technical devices
  • Information about subscriptions to newsletters or other advertising
  • Consent to Receive Promotion
  • Online customer account information (including opening date, username, profile pictures)
  • Data and images collected during events

Customer activity data:

  • Contract data (including contract date, contract type, contract content; contract partner; contract duration; order value; claims made under the contract)
  • Purchase information (including date, place and time of purchase; type, quantity and value of the offers and services purchased; means of payment used; paying agent; purchase history)
  • Session data on visits to our website, services on internet platforms, multimedia portals and social networks (including duration and frequency of visits, language and country settings, information on browser and operating system, internet protocol addresses, search), terms and search results; Reviews submitted)
  • Location data for the use of mobile devices
  • Communication via email, voicemail, video or instant messaging.

6. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will keep your personal information for as long as we deem necessary or appropriate to comply with applicable law or for as long as is necessary for the purposes for which it was collected.

We delete your personal data as soon as it is no longer needed and in any case after the statutory retention period has expired.

7. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We process your personal data for the purposes of Cytracon Web Services named in this data protection declaration. The data is collected by trustworthy third-party providers. Cytracon Webservices employees only have access to your personal data if this is necessary for the performance of their tasks.

Our service providers are contractually obliged to process your personal data exclusively in accordance with our instructions. We also impose on our service providers the obligation to take technical and organizational measures that guarantee the protection of your personal data. If the service providers are located in countries in which the applicable law does not provide for the protection of personal data that is comparable to Swiss law, we oblige our service providers to comply with Swiss data protection standards.

Finally, we can pass on your personal data if we consider this to be necessary in accordance with applicable laws and regulations, in connection with legal proceedings, at the request of competent courts and authorities or due to other legal obligations, in order to protect and defend our rights Property.

Under no circumstances will we sell your personal information to third parties.

8. HOW DO WE PROTECT YOUR PERSONAL DATA?

We have taken appropriate technical and organizational measures to ensure the confidentiality and security of your personal data. We protect your personal data from unauthorized or accidental destruction, accidental loss, technical errors, falsification, theft or unlawful use as well as from unauthorized changes, duplication, access or other unauthorized processing.

However, you should be aware that the transmission of information over the Internet and other electronic media involves certain security risks and that we cannot guarantee the security of the information transmitted in this way.

9. HOW DO WE USE COOKIES AND ANALYSIS TOOLS (GOOGLE ANALYTICS)?

We use so-called cookies on our website. Cookies are small text files that are temporarily or permanently stored on your computer or mobile device when you visit our website. At this point we would like to inform you about the use of cookies.

Why do we use cookies?

We use cookies to ensure that our website works properly. We also use them to find out what you like best, to adapt our offers and services to your customer requirements and to make surfing with us as pleasant as possible. For example, the website could display the page that you would like to see (along with information about it that is even more relevant) so that you don't have to spend too much time on your next visit. We also use cookies to optimize our advertising so that we can present you with advertisements and / or offers in which you are particularly interested. Our goal is to make our website as attractive as possible for you and to continuously improve our services and your user experience.

Which cookies do we use and how?

Examples of the use of cookies are the temporary storage of dynamic content, for example, which you have viewed or how far you have come with your order. Without them we would not be able to offer you these services. Functional cookies are also used, for example, to temporarily save your login data, to ensure that your data is safe when you are logged in or that the appearance of the website is stable, or to support live chats. For example, we also use performance cookies to improve website performance by reducing the time the pages you want to visit load. Finally, we use targeted cookies, for example to share and “like” content.

Most of the cookies we use are automatically deleted from your computer or mobile device at the end of the browser session. We also use permanent cookies that are stored on your computer or mobile device after the end of your browser session. The next time you visit our website, your preferred entries and settings will be recognized automatically. These cookies are automatically deactivated after the programmed time has elapsed. They serve to make our website more user-friendly, more effective and safer. Thanks to these cookies, for example, information is displayed that is specifically tailored to your interests.

The retargeting technology that we use enables us to target advertising to those users who have shown an interest in our online shop and our products in the past. We are convinced that the presentation of advertising that is individually tailored to the interests of the individual is usually more interesting for the user than advertising that has no such personal connection. Retargeting displays advertising based on a cookie-based analysis of the user's previous behavior. To this end, we work together with partner companies and accordingly the cookies from our partner companies can also be stored on your computer or mobile device when you visit our website. These cookies are automatically deactivated after the programmed time has elapsed.

Which data are stored in the cookies?

The cookies we use do not save any personal data. The cookies we use cannot be assigned to a specific individual. When a cookie is activated, it is assigned an identification number.

How can you prevent cookies from being stored?

Most internet browsers automatically accept cookies. However, you can use the settings to instruct your browser not to accept cookies or to ask you each time before a cookie is accepted by a website you visit. You can also delete cookies from your computer or mobile device by using the relevant function of your browser. If you decide to deactivate our cookies or those of our partner companies, you will not see certain information on our website or you will be able to use some functions to improve your visit.

How do we evaluate log files?

For technical reasons, each time you access our website, certain usage data is transmitted to us by your internet browser and stored in so-called log files. These usage data are as follows: date and time of access to the website; IP address of your computer or mobile device; Address of the website from which you came to us; Transferring data volume, plus the name and version of your browser.

The analysis of the log files helps us to further improve our website and to make it more user-friendly, to recognize errors faster, to correct them and to manage the server capacities. With the log files we can, for example, determine when the use of our website is particularly popular and provide the appropriate amount of data in order to use it as best as possible.

How do we use Google Analytics for web analytics?

We use Google Analytics to continuously improve and optimize our website.

Analytics is a tracking tool from the US company Google LLC, (hereinafter "Google"). Google Analytics generates detailed statistics about a website's traffic and its origin and also measures conversion and sales. Google Analytics uses cookies that are stored on your computer or mobile device and that enable our website to be analyzed by our users. The information generated by the cookie about your use of our website, including your IP address, is anonymized with the appropriate settings and transmitted to Google.

At our instruction, Google uses the information obtained from the cookies to analyze your use of our website and to compile reports on website activity, which we then make available for analysis purposes. Google can pass this information on to third parties if required by law or if they process the data on behalf of Google. Under no circumstances will Google merge your IP address with other data.

You can prevent the installation and storage of cookies by setting your browser software accordingly. However, we would like to point out that you will no longer see certain information on our website and that you can no longer use some functions that are intended to improve your visit.

By using this website, you agree that the data collected by Google can be processed as described above and for the purpose described above. For more information on data protection at Google, see:

https://policies.google.com/privacy?hl=de

How do we use social plugins?

Cytracon Webservices is represented on the social networks of Facebook, LinkedIn, Twitter, Xing and YouTube. When activating a link to one of the aforementioned social networks, the operators of social networks may receive the information that you have visited our website. If you are logged into one of these networks during your visit to our website, the operator can assign this visit to your user account. If you do not want this, we recommend that you log out of social networks before visiting our website.

You can find more information on the purpose and scope of data collection, on further processing and use of the data and on the use of settings to protect your privacy in the data protection information of the social network operators:

You can prevent cookies from being saved by setting your browser software accordingly (see instructions above).

10. HOW CAN YOU VIEW YOUR PERSONAL DATA?

You are entitled at any time to ask us for information about the personal data processed by us, to correct or supplement it, to prohibit the processing of your personal data or to request that it be deleted.

11. HOW DO WE UPDATE THIS PRIVACY POLICY?

Cytracon Webservices can update, change, supplement or otherwise revise this data protection declaration at its own discretion and without prior notice, which means that your personal data previously collected by us can be processed in a significantly different way. We recommend that you check regularly whether our data protection declaration has been updated.